Core Tools
Follow-ups
Follow-ups are for HMR and RMMR after the initial report. Instead of copying recommendations into a spreadsheet, Markoste pulls them from the report, keeps a list of who still needs a review, and writes the GP letter when you complete the visit.
Open Follow-ups on the left of Hub. You can also finish a follow-up from the patient in Scribe or Patient Files.
Video walkthrough
Watch: how to use follow-ups in Markoste
Follow along with this walkthrough while you try the steps below – from saving the report, to the suburb list, to sending the GP letter.
The flow at a glance
How Follow-ups works
There are three parts. Create the follow-up when you save the initial report. Work from the Hub list when you are in that suburb. Complete it on the patient and download the letter for the GP.
- Save an HMR or RMMR report. After any calendar task and PPA claiming, Markoste asks whether this patient needs a follow-up.
- Review the extracted recommendations, add or remove rows, and save. A PharmCal task is created for the due date.
- Later, open Follow-ups on Hub, filter by suburb, complete the visit, and download Word or PDF for the GP.
Good to know
Follow-ups sit beside the initial HMR or RMMR. They do not add a new pipeline stage, and they are not a new Scribe recording.Step 1
Create after you save
Save the HMR or RMMR report
Finish the initial report in Scribe from the HMR or Residential pathway. After you save (and after PPA claiming, if it appears), a prompt asks Schedule an HMR follow-up? or Schedule an RMMR follow-up?
Review the recommendations, then save
Markoste extracts recommendations from the report. Edit anything that is off, delete rows that do not need a follow-up, or add extra ones. Follow-up notes are written later, at the visit.
Click Save follow-up to put the patient on the list, or Not now if no follow-up is needed. You can still create one later from the patient.
Tip
You do not copy recommendations into a letter at this step. The prompt only sets up the pending follow-up.Step 2
The Follow-ups list
Open Follow-ups on the left of Hub
Go back to Hub and click Follow-ups on the left. The inbox shows pending, completed and cancelled follow-ups for your organisation.
Filter by suburb while you are there
Type a suburb to see every patient due in that town. Search by patient name if you need one person. Switch to Visit list for a field sheet sorted by the original review date, oldest first.
Good to know
The same list also appears as a Follow-up tab on HMR and Residential, so you can stay in that module if you prefer.Step 3
Complete and send the letter
Open the patient and walk through the table
Click the patient on the list. Each recommendation has a follow-up notes column for what you discussed. Accepted, declined and other are internal only – they never print on the letter.
Download the GP letter
The letter is a two-column table: previous recommendation and follow-up consultation, with an editable intro. Edit the intro if you want – Markoste can remember your wording next time. Then Download PDF or Download Word and send it to the GP.
Mark it complete
Click Complete follow-up when the letter is ready. The linked PharmCal task is completed as well. You can still reprint the letter later from the completed row.
Heads up
A third or later follow-up, or one outside the usual PPA window, is labelled not PPA-claimable. Follow-up claiming to PPA is not in this version.If you skipped the prompt
Create later
Create from the patient or the inbox
You can add a follow-up later from the Follow-ups tab on Scribe or Patient Files (after Notes), or with Add on the Hub inbox. Choose HMR or RMMR if both apply, set the dates, and type or extract the recommendation table.
Plans
Who can use Follow-ups
Follow-ups are included on Professional, Practitioner and Foundation. Trial and Pharmacy accounts can be granted access by an administrator.
Tip
If you do not see Follow-ups on the left of Hub, your plan does not include it yet. The rest of Markoste still works as usual.